Workforce Management Specialist

Company: VirtualVocations
Location: Brooklyn
Posted on: February 3, 2025

Job Description:

A company is looking for a Workforce Management Specialist to support its Workforce Planning Operations team.

Key Responsibilities

Monitor call queues and manage resource allocation in real-time
Generate and provide reports on scheduling, productivity, and service levels
Coordinate schedule changes and communicate with various teams regarding call and inventory volumes

Required Qualifications

Minimum of 1 year of call center experience
At least 6 months of experience with Verint (or Aspect), Kronos, Workday, and Avaya CMS Supervisor
Intermediate proficiency in Microsoft Office, particularly Excel and PowerPoint
Ability to work a flexible schedule, including nights, weekends, and holidays

Keywords: VirtualVocations, Mount Vernon , Workforce Management Specialist, Executive , Brooklyn, New York

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