Help Desk Specialist
Company: VirtualVocations
Location: Philadelphia
Posted on: February 5, 2025
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Job Description:
A company is looking for a Help Desk Tier 2 Specialist to
provide technical support to end users.
Key Responsibilities
Respond to technical support requests via phone, email, and
in-person
Identify, research, and resolve technical problems while
documenting issues for timely resolution
Provide hardware and software support for various devices and
assist in troubleshooting advanced technical issues
Required Qualifications
High School diploma or equivalent with 2-4 years of experience
Additional training or education in a relevant area may be
preferred
Experience with call center telephony equipment and customer
support
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint,
Visio, and Project)
Government experience is preferred
Keywords: VirtualVocations, Mount Vernon , Help Desk Specialist, Other , Philadelphia, New York
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