Head of Customer Success - North America
Company: Sylvera
Location: New York
Posted on: October 20, 2024
Job Description:
What is Sylvera anyway? Sylvera provides carbon data for genuine
climate impact. Our mission is to incentivize investment in real
climate action.Purchasing credits through the carbon markets is one
of the most established and scalable ways to channel finance from
the private sector to effective climate solutions and work toward
societal net zero. Unfortunately, the voluntary carbon markets have
been plagued with mistrust and a lack of effectiveness since
they've emerged - until Sylvera.To help organizations ensure
they're making the most effective investments, Sylvera builds
software that independently and accurately automates the evaluation
of carbon projects that capture, remove, or avoid emissions. With
Sylvera's data and tools, businesses and governments can
confidently invest in, benchmark, deliver, and report real climate
impact.Our team is made up of leading minds in climate change from
scientists to policy, finance and carbon market experts. We work in
partnership with scientific organisations, universities,
governments and think tanks to develop and test rigorous and
holistic ratings methodologies, leveraging the latest technology.
Founded in 2020, Sylvera has 150+ employees across the world with
offices in London, New York, Belgrade and Singapore. We've raised
over $96 million from leading VCs like Balderton Capital, Index
Ventures and Insight Partners to date.We're looking for a
mission-driven, senior Customer Success Manager to join our
Commercial function and fully own meaningful, strategic enterprise
relations for the US market. We operate in an extremely dynamic
environment that requires a high level of mental agility, and
eagerness to independently own key commercial relationships.What
will I be doing?
- Working hand in hand with other members of the commercial team
to build trusted, long-term ties with key accounts from day 1.
- Owning and maintaining relationships with assigned accounts.
You will play an integral role in our ongoing client engagement,
beginning with onboarding customers and users onto our
platform.
- Acting as a product ambassador, overseeing the adoption and
regular usage of Sylvera's products and services into large
Enterprise customers.
- Advising customers on our entire product suite, expanding our
footprint by promoting new products and services into large
Enterprise customers. Ensuring we renew the product and services
revenue on healthy commercial terms.We're looking for someone who:
- Cares deeply about the climate and ecosystems of the
earth.
- Is a self-starter who thrives in constantly evolving
environments, ideally with early-stage startup experience.
- Has a minimum of 6 years experience working with large
Enterprises in a (broadly defined) commercial role.
- Has the ability to partner with stakeholders at the Senior
Director/VP level with occasional exposure to senior executives.
Relevant experience may have been gained in Consulting or Advisory,
Customer Success, or Account Management roles in a data-focussed,
SaaS company.
- Is open to occasional business travel in North America.
- A background in roles with commercial responsibility is a
plus.We'd like someone highly ambitious, motivated and eager to
propel their career forward. We prioritise grit, positivity, and
the willingness to get stuck in, and encourage you to apply even if
your experience doesn't exactly match this job description.Benefits
- Equity in a rapidly growing startup- Private Health Insurance and
Life Assurance (plus a bunch of other health-related benefits)-
Unlimited annual leave - and encouragement to actually use it!-
Enhanced parental leave- Up to 20 days paid sick leave- -500 WFH
allowance- No corners cut in having the best tech to do your job-
Access to Mental Health support via Spill- Monthly team
socialsLocation Commuting distance to NYC (with access to a NYC
based office) Our Values Own it: We make new mistakes. We build on
the momentum of our wins and reflect on and learn from our
failures.Stay curious: We keep our focus on the long-term, even if
that means short-term challenges.Do what's right - even when it's
hard: We take a growth mindset to our work, our customers, our
market and the opportunities ahead of us.Collaborate and challenge
with empathy: Our teams deliver through active collaboration. We
invest in each others' success and make the company stronger in the
long-run.Empower Customers: Make extraordinary efforts to exceed
our customer expectations. If we're serving our customers to the
fullest, we can help direct more investment into real climate
impact.What if you're a partial fit?We prioritise grit, positivity,
and the willingness to get stuck in, and encourage you to apply
even if your experience doesn't exactly match this job
description.Equal employment opportunitySylvera is an equal
opportunity employer: we value diversity. We do not discriminate on
the basis of race, religion, colour, national origin, gender,
sexual orientation, age, marital status, veteran status, or
disability status.
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Keywords: Sylvera, Mount Vernon , Head of Customer Success - North America, Other , New York, New York
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