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Technical Customer Success Specialist

Company: VirtualVocations
Location: Staten Island
Posted on: January 28, 2025

Job Description:

A company is looking for a Technical Customer Success professional to guide channel partners through the technical aspects of their products.



Key Responsibilities

Serve as the technical subject matter expert, offering product guidance to customers
Collaborate with the Sales team to execute technical aspects of the sales cycle
Lead the customer lifecycle, from successful deployments to adoption and retention


Required Qualifications

Experience in technical customer success, solution engineering, or sales engineering
Knowledge of the cybersecurity ecosystem, including risk-based security assessments
Proven track record of managing customer escalations and negotiating resolutions
Understanding of information security, network architecture, and VPN solutions
High motivation and adaptability to work in a fast-paced environment

Keywords: VirtualVocations, Mount Vernon , Technical Customer Success Specialist, IT / Software / Systems , Staten Island, New York

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