MountVernonRecruiter Since 2001
the smart solution for Mount Vernon jobs

Software Support Specialist

Company: VirtualVocations
Location: Bridgeport
Posted on: November 6, 2024

Job Description:

A company is looking for a Software Support Specialist to provide customized support experiences for customers.



Key Responsibilities

Handle incidents by communicating with clients via phone and managing email cases
Troubleshoot technical issues and escalate complex cases to senior engineers as needed
Contribute to the Knowledge Base and assist in training new support team members


Required Qualifications, Training, and Education

Bachelor's degree in Business Applications, Computer Science, or a related field is desired
At least 2 years of product support experience in a technical support position
Computer/IT Certification or equivalent work experience is a plus
Experience utilizing CRM systems
Intermediate understanding of major RDBMS, desktop OS, and network communication

Keywords: VirtualVocations, Mount Vernon , Software Support Specialist, IT / Software / Systems , Bridgeport, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Mount Vernon RSS job feeds