Production Support Manager

Location: Jersey City
Posted on: November 5, 2024

Job Description:

Production Support Manager Job in Jersey City, NJ
 
Looking to fill a Production Support Manager job in Jersey City, NJ for a top Fortune500 company. Production Support manager will be required to manage on call resources for business services and will be responsible for helping manage high priority tickets and escalating as necessary. This will require support outside of standard business hours. The Production Support Manager will be overseeing multiple Java Developer teams so a strong Java background is required.
 
DESCRIPTION:
Oversees activities related to maintenance of the application systems that are running the daily operation of the firm. Responsibilities also include oversight for the creation and maintenance of application Service Level Agreements, root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members. Ensures all production changes are made in accordance with lifecycle methodology and risk guidelines. Responsible for coaching and mentoring less experienced team members as well as overall team management responsibilities. Functional knowledge of the application(s) supported and interdependencies. This individual may lead several teams that may cross project boundaries, but typically will be responsible for both deliverables and projects.
 
ADDITIONAL INFORMATION:

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• The manager will be responsible for application support, maintenance and troubleshooting.
• The manager will track small discretionary work orders and production break fixes throughout the delivery life cycle.
• Senior Level role. Looking for someone coming from similar position.
• Enterprise/complex environment experience is a must.
• Financial Services experience is preferred.  
• Must be able to manage situations/broker conversations between multiple teams.
• Will be highly engaged with multiple groups/managment.
• Also responsible for Process/Reporting Improvements
• Strong Java background is a plus!

 
If you are interested in the Production Support Manager Job in Jersey City, NJ please apply today!
 

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