Fire Service Technician

Company: Johnson Controls International
Location: Horsham
Posted on: October 1, 2024

Job Description:

Highly skilled technician sought to troubleshoot and repair electronic fire alarm systems and other related building system products at customer sites.

We are a diverse team of top professionals dedicated to creating purposeful solutions that propel the world forward. We offer a collaborative work environment where you can grow and succeed.

What We Offer:

• 
  
• Competitive starting pay
  
• Paid training
  
• Global advancement opportunities
  
• Company vehicle (as applicable)
  
• Referral bonuses
  
• Comprehensive benefits
  
  • 
    
  • Medical/dental/vision insurance
    
  • Health savings account (HSA)
    
  • Life insurance
    
  • 401(k) savings plan with company match
    
  • Short-term and long-term disability
    
  • Employee assistance program
    
  • Wellness program
    
  • And more
    
    
    
    
    Job Responsibilities:
    
    • 
      
    • Receive service calls from the service resource center, including a brief description of equipment/system malfunctions
      
    • Contact customer representative and ascertain equipment/system problems
      
    • Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
      
    • Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, and bulletins to repair equipment
      
    • Service, troubleshoot, and install many different manufacturers' fire & life safety systems, including SimplexGrinnell
      
    • Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals
      
    • Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
      
    • Complete service acknowledgements with proper coding through communication devices, such as smartphones and laptop computers
      
    • Obtain customer signature upon completed service call assignment
      
    • Participate in a scheduled on-call rotation
      
    • Help to train or mentor others on the service team
      
    • Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items
      
    • Perform other duties as assigned
      
      
      Requirements:
      
      • 
        
      • 5+ years documented experience in low-voltage electrical systems, including fire/life safety systems, access control, nurse call, and paging systems
        
      • NICET Level II certification (preferred)
        
      • Experience in reading and interpreting blueprints, submittals, and operational/product manuals
        
      • Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices
        
      • High school diploma or equivalent
        
      • Ability to follow verbal and written instructions
        
      • Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs
        
      • Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high-lift equipment up to 40 feet
        
      • Ability to work flexible hours, including weekends, to meet customer requirements
        
      • Overnight travel may be required
        
      • Demonstrate a high level of customer service
        
      • Maintain truck inventory to ensure timely response to customer needs
        
      • Ability to adhere to, implement, and follow safety guidelines and procedures at all times
        
      • Strong organizational skills, positive attitude, and ability to learn quickly
        
      • Possess a valid driver's license and driving record that meets company requirements
        
      • Retain any licenses required by national, state, and local codes
        
        
        Johnson Controls International plc is an equal employment opportunity and affirmative action employer. We are committed to making a difference and creating purposeful solutions that propel the world forward.

Keywords: Johnson Controls International, Mount Vernon , Fire Service Technician, Engineering , Horsham, New York