Fire Service Technician
Company: Johnson Controls International
Location: Horsham
Posted on: September 30, 2024
Job Description:
Highly skilled technician sought to troubleshoot and repair
electronic fire alarm systems and other related building system
products at customer sites.
We are a diverse team of top professionals dedicated to creating
purposeful solutions that propel the world forward. We offer a
collaborative work environment where you can grow and succeed.
What We Offer:
- Competitive starting pay
- Paid training
- Global advancement opportunities
- Company vehicle (as applicable)
- Referral bonuses
- Comprehensive benefits
- Medical/dental/vision insurance
- Health savings account (HSA)
- Life insurance
- 401(k) savings plan with company match
- Short-term and long-term disability
- Employee assistance program
- Wellness program
- And more
Job Responsibilities:
- Receive service calls from the service resource center,
including a brief description of equipment/system
malfunctions
- Contact customer representative and ascertain equipment/system
problems
- Diagnose problems and perform service and repairs on electronic
fire alarm systems and other related building system products at
customer sites
- Follow prescribed troubleshooting procedures and refer to
technical manuals, part manuals, change notices, and bulletins to
repair equipment
- Service, troubleshoot, and install many different
manufacturers' fire & life safety systems, including
SimplexGrinnell
- Read and interpret blueprints, diagrams, submittals,
specifications, software/systems, programs, schematics, and
operational product manuals
- Exhibit excellent customer service skills by consistently
communicating with the district staff and customers to ensure
customer satisfaction
- Complete service acknowledgements with proper coding through
communication devices, such as smartphones and laptop
computers
- Obtain customer signature upon completed service call
assignment
- Participate in a scheduled on-call rotation
- Help to train or mentor others on the service team
- Provide our customers with the highest level of service to
solve building inefficiencies and resolve service-related
items
- Perform other duties as assigned
Requirements:
- 5+ years documented experience in low-voltage electrical
systems, including fire/life safety systems, access control, nurse
call, and paging systems
- NICET Level II certification (preferred)
- Experience in reading and interpreting blueprints, submittals,
and operational/product manuals
- Knowledge of test equipment, multi-meter, digital analyzer, and
commissioning devices
- High school diploma or equivalent
- Ability to follow verbal and written instructions
- Capable of performing physical labor, including carrying and
moving equipment and tools up to 50-70 lbs
- Able to work in unusual and sometimes difficult positions, such
as climbing ladders, scaffolding, and high-lift equipment up to 40
feet
- Ability to work flexible hours, including weekends, to meet
customer requirements
- Overnight travel may be required
- Demonstrate a high level of customer service
- Maintain truck inventory to ensure timely response to customer
needs
- Ability to adhere to, implement, and follow safety guidelines
and procedures at all times
- Strong organizational skills, positive attitude, and ability to
learn quickly
- Possess a valid driver's license and driving record that meets
company requirements
- Retain any licenses required by national, state, and local
codes
Johnson Controls International plc is an equal employment
opportunity and affirmative action employer. We are committed to
making a difference and creating purposeful solutions that propel
the world forward.
Keywords: Johnson Controls International, Mount Vernon , Fire Service Technician, Engineering , Horsham, New York
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