Director Front Office

Company: Aimbridge Hospitality
Location: New York
Posted on: January 29, 2025

Job Description:

Job SummaryAs a Director of Front Office, you would be responsible for directing and administering all Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. You will assist with rooms financial reporting as needed and provide directional support and guidance to the property Guest Loyalty Manager. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities.Exempt managers must customarily and regularly direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time, and job duties must also involve the use of discretion and independent judgment more than 50 percent of the time.ResponsibilitiesQualifications:

• Bachelor's degree in Business or Hospitality Management with at least 5 years of progressive Front Office management experience in a 500+ room hotel with meeting space is preferred, or an applicable Associate's degree with at least 3 years of Front Office management experience is required.
• Specific brand experience/OnQ (PMS - property management) Certification (as defined by property) 500+ room experience and/or previous director level experience preferred.Job Responsibilities:
  • Directs and administers all Guest Services operations including but not limited to guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, and cost controls.
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Keywords: Aimbridge Hospitality, Mount Vernon , Director Front Office, Administration, Clerical , New York, New York